Cookies

What are cookies?

A cookie is a small piece of information stored by your web browser (Internet Explorer, Google Chrome, Mozilla Firefox) on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website. By using our website, you agree that we can place cookies on your computer.

The cookies our website uses do not store any personal information about you and can not be used to identify any particular user. All information about how you used our website is collected anonymously.

By accepting the cookies our website uses you help us to improve the user experience for you and many others. Please note that turning off cookies may limit your use of our website and the services provided.

Why do we use cookies?

Our website uses cookies in order to provide a service to you, our customer. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

  • to check that cookies can be set
  • to allow users to log in to the website
  • to allow users to complete online forms
  • to collect anonymous statistics relating to website visits
  • to receive feedback, through a short survey, on the visitor's opinion and experience of our website

Some features on this website will not function if you do not allow cookies.

You can restrict or block cookies set by our website but this may limit your use of some functionality, such as filling in forms and getting access to password protected areas.

Telford & Wrekin Council uses third-party suppliers who also set cookies throughout our websites on our behalf to deliver the services that they are providing or to record usage. More information on the cookies we and our third party suppliers set can be found below.

What cookies do we use?

Types of cookies

We use both 'Session Cookies', which expire once you close your web browser, and 'Persistent Cookies', which stay on your computer until they expire or you delete them - examples of both are below:

  • Session Cookie - where you login to a website and it remembers that you are logged in as you navigate the website. When you close the browser the cookie is deleted, as a result when visiting the website again you would need to log in again.
  • Persistent Cookie - if you were prompted to take part in a website survey and you completed the survey a persistent cookie would be stored on your computer to record that you have completed that survey. This would prevent you being prompted with the survey each time you visited the website.

Cookies set when visiting www.myoptionstelford.co.uk

Analytics cookies

Analytical cookies allow us to recognise and count the number of visitors to our website, and to see how visitors move around the website when they are using it. This helps us to improve your website experience and the services we provide. No personal information is collected about you or about your computer, all information collected is anonymous. The service we use is google analytics, a web analytics service provided by Google.

For more details please visit the Google Privacy Centre. You can also watch a video about google analytics cookies.

Cookie name Purpose Expiry
__utma Keeps track of the number of times a visitor has been to the website, when their first visit was, and when their last visit occurred. After 2 years
__utmb Takes a timestamp of the exact moment in time when a visitor enters the website. When you close your browser
__utmc Takes a timestamp of the exact moment in time when a visitor leaves the website. 30 minutes after you close your browser
__utmz Keeps track of where the visitor came from (on the Internet), what search engine was used, what link was clicked on, what keyword was used, and where they were in the world when the website was accessed. After 6 months

Social media cookies

We use a number of social media tools and external applications to enhance visitor interaction on our website. If you already use these tools and applications their cookies may have been set before your visit to our website. These cookies do not collect any personal information.

We use these services on the basis that the third parties adhere to their privacy policies. Use the links below for more information on these policies:

How to manage your cookies

You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website. For more information on cookies, please visit the 'about cookies' website. If you use a mobile phone or a tablet to browse our website (or other websites that use cookies), please refer to your device's manual for guidance.

We recommend that you allow the cookies we set by this website as they help us to provide a better service. Disallowing our cookies will affect the functionality of this website.